FAQ

How does it work?

Once you have joined The Insiders Community we will regularly send you invitations to participate in surveys.
Once you have completed each survey you will automatically go into the quarterly prize draw, and any other competitions that are relevant to that particular survey. If you are one of our lucky prize winners we will contact you and announce it in our quarterly newsletter.

How do I become a member of The Insiders Community ?

You can become a member of The Insiders Community by clicking here and filling in the profiling survey, accepting the terms and conditions when asked.

How do I complete a survey?

The Insiders Community will email you an invitation to take part in a survey. You can either follow the link in the email or go to www.TheinsidersCommunity.com.au and login to your membership page where you can access the survey.

You can complete the survey at any time. You don’t even have to do it all a once! If you don’t have enough time to finish the survey you simply close the browser and come back to it at a later stage, by following the link in the invitation email or logging into your membership page at The Insiders Community and following the link there. Surveys must be completed within the given survey period, which will be specified in the invitation email.

What about my Privacy?

We take your privacy seriously.
Please be assured that any information you provide will only be used for legitimate research purposes and will remain strictly confidential. Nobody will contact you to sell you anything. We only want your opinion - nothing else!
Bauer Media is bound by and supports the National Privacy Principles contained in the Commonwealth Privacy Act. Please see the Privacy Policy link at the bottom of the page for more information.

What will you do with my email address?

To be a member of The Insiders Community we need your email address. We will only use this email address to invite you to participate in The Insiders Community research and to send you a our newsletters.
You might have already provided your email address to Bauer Media or NineMSN to be able to receive newsletters from our magazines or have access to certain websites. This is in no way linked to providing your email address to this research panel.

What happens if I lose or forget my password?

If you click on "FORGOT PASSWORD?" on the login page you will be asked to enter your email address and the The Insiders Community support team will email your password to you.

How do I change my details with The Insiders Community ?

Once you are a member of The Insiders Community you can log in to the website and change your email address, username and password at any time.
You can change other details held by The Insiders Community by emailing
support@theinsiderscommunity.com.au with the details you'd like changed

How can I unsubscribe from The Insiders Community ?

You can unsubscribe from The Insiders Community at any time. In every email that you receive from The Insiders Community you will find a link at the bottom that allows you to unsubscribe. You can also unsubscribe by emailing us at support@theinsiderscommunity.com.au with 'Request Removal' in the subject line.
If you unsubscribe you will no longer receive emails from The Insiders Community . The information you have already given us will be kept, but any identifiable information such as your name and address will become inaccessible.

How do I report a technical problem?

Send an email to support@theinsiderscommunity.com.au including a description of the problem you have or a copy of any error message you may get. If you have a problem with the download of a page, video or music, try and include information such as the type of browser you are using (Explorer, Firefox, etc.), the version (5.0, 6.2, etc.), as well as the platform you are using (Mac OSX, Windows 7, etc).

Who is Vision Critical?

Vision Critical is the company that provides the software for The Insiders Community and stores the information collected. They will not use or disclose the information for any purpose other than analysing and reporting survey results to the Research Department at Bauer Media. They have strict security measures in place to protect your information.

win prizes & have your say!

Mag of the Month!

This month we have the Australian Women's Weekly magazine as our Mag of the Month!